I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?Updated 6 months ago

We apologize for the mix-up! Mistakes happen, and we’re here to make it right.

If you received the wrong item or an item is missing from your order, please reach out to us via our Contact Form and provide the following details:

1. Your full name

2. ---

   Email address

3. ---

   Description of the incorrect or missing item

4. ---

   Condition of the package upon arrival

5. ---

   Photos:

   • For an incorrect item: Please include a photo of the item you received along with a picture of the packaging.

   • ---

     For missing items: Provide a picture showing how the package arrived, including the original packaging.

Once we have this information, we’ll do our best to send out a replacement as soon as possible.

We take extra care to prevent shipping errors, so we appreciate your understanding as we work to resolve this swiftly.

Note: For missing deliveries, please contact us so soon if possible!