I RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?Updated 6 months ago

We apologize for the mix-up! Mistakes happen, and we’re here to make it right.

If a item is faulty from your order, please reach out to us via our Contact Form and provide the following details:

1. Your full name

2. ---

   Email address

3. ---

   Description of the incorrect or missing item

4. ---

   Condition of the package upon arrival

5. ---

   Photos/video;s:

   • For faulty items: Provide a picture showing how the package arrived, including the original packaging. And a photo/video of the defect.

Once we have this information, we’ll do our best to send out a replacement as soon as possible.

We take extra care to prevent shipping errors, so we appreciate your understanding as we work to resolve this swiftly.

Note: For faulty items, please contact us so soon if possible!